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Knowledgebase : Billing
     
Since your username is tied to your membership record with the billing company, this is something that we are unable to change. We apologize for the inconvenience.
You must cancel your membership before the next billing cycle starts. For trial memberships, please cancel 24 hours before the rebill time to ensure proper cancellation. For monthly memberships, please cancel 72 hours before the next billing cycle. ...
Please log in to the members area and open a ticket from within the support center. One of our agents will determine the biller you joined through and provide you with information on contacting them to update you payment details. If you do not have ...
Please do not hesitate to contact us with any billing questions. To send a ticket, please login to the members area and visit the support section. If you do not have access to the members area, please create a ticket using the email address you joined ...
Please contact CCBill directly to update your credit card details. Their support page is located at https://support.ccbill.com/ [1] We recommend calling them or completing the online form. Since email is not secure, we do not recommend emailing t...
Please contact Epoch directly to update your credit card details. Their support page is located at https://epoch.com/ [1] We recommend calling or using the free live chat feature at the left side of the page. Since email is not secure, we do not ...
Your subscription information should have been displayed after you purchased your membership. It is also emailed to the address you provided when joining. Please check your spam/junk folder to make sure it was not delivered there. If after an hour you ...
You may use our automated membership retrieval form at http://westbill.com. You may also log into the members area and visit the support section to open a ticket and one of our agents will reply with your member ID. If you do not have access to the ...
You will instantly have access to all of the content on the site without any restrictions. The time left on your trial membership will be added to your monthly membership so you do not lose any time by upgrading early in your trial. In rare cases, or i...
The most likely reason for this is your acceptance of a trial offer at a partner site. On the form where you enter your credit card details there was likely an offer to join an additional site of a similar nature on a trial basis. If this box was check...
Your privacy is important to us and we discreetly bill all memberships. Your statement will not show the website address or name of the site that you joined.
The purpose of a trial membership is to allow you to see what the site has to offer before paying for a full month of access. If we offered unlimited trials the bandwidth costs alone from providing them would force us to remove the trial option.
We bill discretely. Your statement will not show the adult website address or name.