<![CDATA[Westbill]]> <![CDATA[How do I change my username? ]]> Since your username is tied to your membership record with the billing company, this is something that we are unable to change. We apologize for the inconvenience.

]]> <![CDATA[I cancelled my membership but I still got charged. ]]> You must cancel your membership before the next billing cycle starts.

For trial memberships, please cancel 24 hours before the rebill time to ensure proper cancellation. For monthly memberships, please cancel 72 hours before the next billing cycle. Cancellations done too closely to the rebill time may not be effective until after the rebilling is completed.

Please login to the members area and open a ticket in our support center if you believe a charge was completed by mistake. If you do not have access to the members area, please create a ticket using the email address you joined with.

We wish to keep you happy even if you cancel and we hope you will come back in the future! We will correct any mistake if it is on our part. Our billing providers are world renowned and process collectively for tens of thousands of websites.

]]> <![CDATA[I did not join through Epoch or CCBill but need to change my credit card informa...]]> Please log in to the members area and open a ticket from within the support center. One of our agents will determine the biller you joined through and provide you with information on contacting them to update you payment details.

If you do not have access to the members area, please create a ticket using the email address you joined with.

]]> <![CDATA[I have a question about billing. ]]> Please do not hesitate to contact us with any billing questions. To send a ticket, please login to the members area and visit the support section. If you do not have access to the members area, please create a ticket using the email address you joined with.

]]> <![CDATA[I joined through CCBill and need to change my credit card information.]]> Please contact CCBill directly to update your credit card details.

Their support page is located at https://support.ccbill.com/

We recommend calling them or completing the online form. Since email is not secure, we do not recommend emailing them your credit card details.

To help the CCBill agent quickly locate your account, please have your subscription ID, username, and credit card number ready.

You can locate your subscription ID on the receipt(s) we emailed you when you joined. You may also lookup your subscription ID on the CCBill support site.

]]> <![CDATA[I joined through Epoch and need to change my credit card information. ]]> Please contact Epoch directly to update your credit card details.

Their support page is located at https://epoch.com/

We recommend calling or using the free live chat feature at the left side of the page. Since email is not secure, we do not recommend emailing them your credit card details.

To help the Epoch agent quickly locate your account, please have your member ID, username ,and credit card number ready.

You can locate your member ID on the receipt(s) we emailed you when you joined. You may also lookup your membership on the Epoch support site.

]]> <![CDATA[I just signed up and have not received my username and password or member ID.]]> Your subscription information should have been displayed after you purchased your membership. It is also emailed to the address you provided when joining. Please check your spam/junk folder to make sure it was not delivered there. If after an hour you still do not have your username, please create a ticket using the email address you joined with.

]]> <![CDATA[I tried cancelling my membership online but am missing my member ID. ]]> You may use our automated membership retrieval form at http://westbill.com.

You may also log into the members area and visit the support section to open a ticket and one of our agents will reply with your member ID. If you do not have access to the members area, please create a ticket using the email address you joined with.

Before emailing, please be sure to whitelist support@westbill.com and/or check your junk/spam folder as spam filters are sometimes overly aggressive and block our automated responses.

]]> <![CDATA[If I upgrade my membership, what will happen? ]]> You will instantly have access to all of the content on the site without any restrictions. The time left on your trial membership will be added to your monthly membership so you do not lose any time by upgrading early in your trial. In rare cases, or if you upgrade by any other method than our direct upgrade link – such as by email request – there may be a 5 minute delay before trial restrictions are removed.

]]> <![CDATA[It looks like I have been charged twice, but I only joined one site.]]> The most likely reason for this is your acceptance of a trial offer at a partner site. On the form where you enter your credit card details there was likely an offer to join an additional site of a similar nature on a trial basis. If this box was checked, another membership was created at the partner site with the same username and password. If this happened, you should have received two receipts, one for the original site you joined as well as one for the partner site. Please check your receipts to see if this was the case.

You may cancel one or both of the memberships at http://westbill.com or by opening a support ticket so that one of our agents may assist you in the cancellation process.

Please do not hesitate to create a support ticket if you have any questions about charges on your credit card statement.

]]> <![CDATA[What will appear on my credit card statement? ]]> Your privacy is important to us and we discreetly bill all memberships. Your statement will not show the website address or name of the site that you joined.

]]> <![CDATA[Why is my trial membership limited?]]> The purpose of a trial membership is to allow you to see what the site has to offer before paying for a full month of access. If we offered unlimited trials the bandwidth costs alone from providing them would force us to remove the trial option.

]]> <![CDATA[Will anyone know I purchased a porn membership? ]]> We bill discretely. Your statement will not show the adult website address or name.

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