Knowledgebase: Billing
It looks like I have been charged twice, but I only joined one site.
Posted by on 27 August 2013 12:24 AM

The most likely reason for this is your acceptance of a trial offer at a partner site. On the form where you enter your credit card details there was likely an offer to join an additional site of a similar nature on a trial basis. If this box was checked, another membership was created at the partner site with the same username and password. If this happened, you should have received two receipts, one for the original site you joined as well as one for the partner site. Please check your receipts to see if this was the case.

You may cancel one or both of the memberships at http://westbill.com or by opening a support ticket so that one of our agents may assist you in the cancellation process.

Please do not hesitate to create a support ticket if you have any questions about charges on your credit card statement.

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