Knowledgebase
Since your username is tied to your membership record with the
billing company, this is something that we are unable to change. We
apologize for the inconvenience.
You must cancel your membership before the next billing cycle starts.
For trial memberships, please cancel 24 hours before the rebill time
to ensure proper cancellation. For monthly memberships, please cancel
72 hours before the next billing cycle. ...
Please log in to the members area and open a ticket from within the
support center. One of our agents will determine the biller you joined
through and provide you with information on contacting them to update
you payment details.
If you do not have ...
Please do not hesitate to contact us with any billing questions. To
send a ticket, please login to the members area and visit the support
section. If you do not have access to the members area, please create
a ticket using the email address you joined ...
Please contact CCBill directly to update your credit card details.
Their support page is located at https://support.ccbill.com/ [1]
We recommend calling them or completing the online form. Since email
is not secure, we do not recommend emailing t...
Please contact Epoch directly to update your credit card details.
Their support page is located at https://epoch.com/ [1]
We recommend calling or using the free live chat feature at the left
side of the page. Since email is not secure, we do not ...
Your subscription information should have been displayed after you
purchased your membership. It is also emailed to the address you
provided when joining. Please check your spam/junk folder to make sure
it was not delivered there. If after an hour you ...
You may use our automated membership retrieval form at
http://westbill.com.
You may also log into the members area and visit the support section
to open a ticket and one of our agents will reply with your member ID.
If you do not have access to the ...
You will instantly have access to all of the content on the site
without any restrictions. The time left on your trial membership will
be added to your monthly membership so you do not lose any time by
upgrading early in your trial. In rare cases, or i...
The most likely reason for this is your acceptance of a trial offer
at a partner site. On the form where you enter your credit card
details there was likely an offer to join an additional site of a
similar nature on a trial basis. If this box was check...
Your privacy is important to us and we discreetly bill all
memberships. Your statement will not show the website address or name
of the site that you joined.
The purpose of a trial membership is to allow you to see what the
site has to offer before paying for a full month of access. If we
offered unlimited trials the bandwidth costs alone from providing them
would force us to remove the trial option.
We bill discretely. Your statement will not show the adult website
address or name.