If you have already verified that your speakers are plugged in and not muted, please try the following:

Our streaming video player has a mute button at the bottom where you can scroll through the video itself. Please make sure the mute button is not engaged.

If the streaming video player is not muted, please download one of our videos and play it in your favorite video player to determine if the sound problem still exists.

If having no sound is limited to streaming our videos and not downloading, please try streaming one of our videos in another type of browser (we recommend Chrome: http://chrome.google.com) Although our sites are configured to work in all major browsers, no sound may be an indication of a misconfiguration in your browser of choice.

If, after going through the above troubleshooting steps, you still have the problem of no sound when streaming videos, please open a support ticket and one of our agents will be happy to assist you.