We strive to answer all support inquiries within 24 hours and have full resolution within 48 hours. Our support department is open Monday through Friday, excluding major Canadian and US holidays. While we are sometimes able to answer support inquiries on weekends, this is not guaranteed.

If you wish to lookup or cancel your membership you may do so directly at http://westbill.com. Since we offer a self-cancellation option, we cannot be held responsible if a rebill takes place between the time you open a ticket and receive a reply, unless the time it has taken us to reply is more than 48 hours, excluding holidays and weekends.