<![CDATA[Westbill]]> <![CDATA[Do you use DRM? ]]> No! Digital Rights Management is a technology which is meant to prevent the unauthorized distribution and viewing of films over the web.

Some of our sites used to use DRM but due to customer feedback we decided to remove it from all of our videos. If you can view the preview videos then you can view them in the members area as well – simple as that!

We believe that our members will respect our work and commitment to charities and will not give our content away. Moreover, we are convinced that DRM should not be the method to enforce customer loyalty. In our opinion, hot models, quality videos, and regular updates are the key to ensuring you maintain a membership!

]]> <![CDATA[How can I hide my browsing history from others in my household? ]]> Chrome is our browser of choice for private surfing.

You can surf incognito by launching Chrome and clicking the settings button (all the way to the right and below the X to close the browser.) When the settings options are expanded, click “New Incognito Window.” You may also launch an incognito window by clicking Ctrl+Shift+N.

For more information about the incognito feature in Chrome, please visit please visit the Chrome support page at http://support.google.com/chrome/bin/answer.py?hl=en&answer=95464

Chrome is free and can be downloaded at http://www.google.com/chrome

Please note that we only offer this solution as a courtesy and that you use at your own risk.

]]> <![CDATA[How do I download videos?]]> Download links are located below the video player on the right side. All video formats except MP4 can be downloaded by clicking the download link.

To download MP4 videos on a PC, rather than clicking the download video link, please hover over it, right click, and then select "save target as." You will then be prompted to choose a location to save the video.

To download MP4 videos on a Mac, right click or command+click on the download link and choose "Download Linked File As" and then choose where you wish to save the file.

]]> <![CDATA[My download speed is slow. ]]> Our servers are constantly monitored and maintained to ensure maximum speed. We also use a Content Delivery Network (CDN) that has servers all over the world so that you connect with the one closest to you. Our CDN is provided by the same company that handles video streaming for Netflix.

If you have a slow download speed your ISP is most likely at fault.

You may contact us anytime if you have speed problems and we will try to help you.

To contact our technical department, please log in to the members area and visit the support section to open a ticket. If you do not have access to the members area, please create a ticket using the email address you joined with.

]]> <![CDATA[The site does not look right in my browser. ]]> If the site does not display properly in your browser, please open a ticket from the support section in the members area to report a bug. Please be sure to tell us the browser you are using as well as the version number. We currently support Chrome, Firefox, Safari, and Internet Explorer.

]]> <![CDATA[There is no sound when streaming videos.]]> If you have already verified that your speakers are plugged in and not muted, please try the following:

Our streaming video player has a mute button at the bottom where you can scroll through the video itself. Please make sure the mute button is not engaged.

If the streaming video player is not muted, please download one of our videos and play it in your favorite video player to determine if the sound problem still exists.

If having no sound is limited to streaming our videos and not downloading, please try streaming one of our videos in another type of browser (we recommend Chrome: http://chrome.google.com) Although our sites are configured to work in all major browsers, no sound may be an indication of a misconfiguration in your browser of choice.

If, after going through the above troubleshooting steps, you still have the problem of no sound when streaming videos, please open a support ticket and one of our agents will be happy to assist you.

]]> <![CDATA[What is the best software to play videos I have downloaded? ]]> For playing downloaded videos from ours and other sites, we recommend the free and versatile, VLC Media Player.

This amazing video player runs on all platforms including Windows, Linux, Mac OS X, Unix, and more!

VLC plays most codecs without needing codec packs. Some of the popular formats it plays are MPEG-2, DivX, H.264, MKV, WebM, WMV, MP3, and many more.

]]> <![CDATA[Will your videos play on Macs, PDAs, iPods/iPhones/iPads, or other mobile device...]]> The MP4 files will play on Macs, iPods/iPhones/iPads, and any mobile device supporting that format. Unfortunately, we are unable to support PDA users.

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